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Terms and Conditions for Malaysia Accounts

Our terms set the rules for opening an account, using your wallet, confirming identity details, and asking for changes where local law permits, including activity linked to Touch…

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CONTACT CHANNELS

How to Reach Us

If a clause is unclear, or if you want us to check how a term applies to your account, we keep three contact paths open. Use the channel that fits your request: quick account questions, document checks, or a written message that needs a clean record. We answer in English for Malaysian accounts and may ask for verification before changing anything tied to your profile or payment history.

Team online

Live chat

Use live chat when you need help reading a clause, checking an account hold, or confirming what details we need before we can action a request. We keep a trace on the case number.

Email

Send a written message when you want a copy of a term, a correction to your profile, or a record of what we changed. We reply in clear English and keep the thread attached to your account.

Verification desk

When a request touches identity, account ownership, or a payment record, this channel handles the extra check before we make any change. It keeps the record aligned with the instruction you sent.

DATA AND ACCESS

How We Keep Records Safe

We keep only the records needed to run your account, explain a decision, and handle any change request under these terms.

Data use

We use the details you submit to open the account, check eligibility where local law permits, process requests, and keep a record of decisions. We do not use the record for unrelated purposes.

Cookies

Cookies help us keep you signed in, remember language settings, and recognise a session after you move between pages. You can clear them in your browser, but some terms may then need re-confirmation.

Account security

If we see a change in device, location, or payment behaviour, we may ask for a second check before allowing access to sensitive account actions. That protects the account and the accuracy of the record.

Record retention

We keep terms-related records, chat logs, and payment confirmations only for as long as they are needed for dispute handling, audit checks, or legal retention duties. After that, we remove or anonymise them where possible.

Change requests

When you ask us to correct a name, email, or similar detail, we may request supporting evidence and then update the record if the request matches the account and our verification standards.

Who to contact

For any clause question, data request, or access issue, contact us through the support channel listed on the site. If the request affects a payment or legal matter, we may need extra confirmation.

Questions About These Terms

These questions cover the parts you are most likely to check before opening an account or asking us to change a record. The answers stay focused on access, account duties, data handling, and how we respond when local law affects a request. If your situation is unusual, the written terms and the support record control what happens next.

They apply the moment you open an account, send a request, or use any page that links to them. If a local law gives you a different right or a stricter duty, that law comes first.

Yes. We may update them to reflect a legal change, a security change, or a change in how we handle account records. The current version on the site is the one that applies.

Tell us through support and we will check the record. We may ask for proof before correcting a name, contact line, or payment link, and we keep the change only after verification.

Access is available only where local law permits. If the rules in your location conflict with our terms, we follow the stricter legal position and may restrict a feature or account action.

We keep the account record, transaction logs, support messages, and the minimum technical data needed to secure the session. We keep each item only for a lawful reason and for no longer than needed.

Send the account details and the decision you want us to check. We will look at the record, confirm what happened, and tell you whether the outcome can be changed.

We may pause access, refuse an instruction, or close the account after checking the facts. Any action depends on the term involved and the result of our internal checks.

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